Customer procedure for making an insurance claim

Dear customer, as part of our online services, we would like to inform you about the procedure to follow as a result of an arisen insurance claim.

In the first instance, always declare it by telephone to the Contact Centre – just call 0850 111 117 (from the SR), 02/58 276 666 (from abroad).
You can declare it by fax: +421 2 58 27 61 58, e-mail registracia.oks@gsl.sk or by post at our insurance company’s address:

Generali Slovensko, a. s.
Plynárenská 7/C
824 79 Bratislava 26

We will carry out an inspection of your damaged vehicle at our workplace located the nearest to the place of the occurrence of the insurance claim
You can also contact us at our workplace, where we will provide you with further information.
You can find the form for making an insurance claim on this website
In your claim, state the number of the insurance contract, if applicable the identification number of the person who concluded the insurance and the vehicle registration number for vehicle claims.
Describe in brief the damage arisen and its extent. Also state your telephone contact number or e-mail.

We also recommend:

In the event that you suspect a crime, declare this fact immediately to the police PZ SR and await their arrival to remove the consequences.
Wait until the inspection by a technician from Generali Slovensko to remove the consequences or remove the damage item. If, for serious hygienic or safety reasons, it is necessary to begin these interventions, gather documentary evidence on the origin and extent of the damage, for example photographs and the participation of witnesses.
Make sure that the extent and consequences of the insurance claim do not increase.

Customer procedure for making a specific type of insurance claim

If you are interested in a specific type of insurance claim, here is further information on how to proceed to settle your individual cases.

Types of Insurance Claims (IC):

IC from Compulsory Third Party Motor Insurance
IC from All Risk Motor Insurance
IC from Property Insurance
IC from Civil Liability Insurance – excl. CTPMI
IC from Insurance of Persons (life, accident, medical, travel insurance and bank insurance)